Return Policy

Support & Policies

Returns & Warranty

Clear support before, during and after your purchase. Here you can find the main steps for returns, refunds, defective orders and warranty claims.

Hero image placeholder MotoNaviPro product and complete package Create a premium studio image showing the real MotoNaviPro display, its original packaging and all supplied accessories arranged neatly on a white or light-grey background. Use accurate product proportions, soft shadows and no fantasy hardware.
Return window 30 days

Request a return within 30 days of receiving your order.

Refund timing Within 14 days

Approved refunds are issued after the returned product is received.

Warranty period 2 years

Coverage begins on the original purchase date.

Support response Fast support

Live chat is usually answered within 15 minutes or sooner.

Returns

Return your order in four steps.

Contact us before sending anything back so we can confirm the correct return instructions and help avoid delays.

1

Contact support

Contact us through the MotoNaviPro contact page and include your order number, the email address used during checkout and a short explanation of the return.

Step 1 image placeholder Contacting MotoNaviPro support Show a clean laptop or smartphone support conversation next to the real MotoNaviPro product. Keep the screen content minimal, professional and free from unreadable interface details.
2

Receive return instructions

Our team will confirm the correct return steps and provide any information needed before shipment. A separate return approval number is not required unless our support team specifically provides one.

Step 2 image placeholder Clear return instructions Create a simple premium scene showing a return instruction email or checklist beside the MotoNaviPro packaging. Avoid dense text and generic customer-service stock imagery.
3

Pack the complete product

Repack the product securely in its original packaging. Include the display, mount, cables, manuals and every other accessory supplied with your order.

Step 3 image placeholder Complete product and accessories Show the real MotoNaviPro display, mount, cables, manuals and packaging arranged in an organised flat-lay. Every included component should be visible and accurately represented.
4

Inspection and refund

After your return arrives, we inspect the product and notify you of the outcome. Approved refunds are issued to the original payment method within 14 days after we receive the returned product.

Step 4 image placeholder Product inspection Show a clean quality-control workspace with the MotoNaviPro product being carefully inspected. Use a bright studio setting and avoid industrial or warehouse-style imagery.

Return Conditions

What to check before returning.

Returned products must be complete and in their original condition. We inspect every return before approving a refund.

✓

Eligible for return

  • The return is requested within 30 days of receipt.
  • The product is in its original condition.
  • The MotoNaviPro display is included.
  • All supplied cables are included.
  • The complete mounting system is included.
  • Manuals are included where supplied.
  • The original packaging is included.
  • Order information is available.
—

May not be accepted

  • Parts, cables or accessories are missing.
  • The product shows damage beyond reasonable inspection.
  • Damage was caused by incorrect installation.
  • The product has been modified or repaired without approval.
  • The product has been dropped or damaged by impact.
  • An incorrect power supply or voltage was used.
  • Water exposure exceeded the stated product specifications.
  • The return was requested outside the 30-day period.
Return shipping costs

Return shipping is paid by the customer unless the product is defective or an incorrect item was delivered. Original outbound shipping charges are not refunded.

Return address

Returns Department
Giervalkenlaan 10 bus 34
1170 Watermaal-Bosvoorde
Belgium
Company Number: 1035495388

Refunds

What happens after your return arrives.

Every returned product is checked before a refund is approved.

Inspection

Once your return arrives, we inspect its condition and confirm that the product, accessories and packaging are complete.

Refund decision

We will contact you after the inspection to confirm whether the refund has been approved or whether additional information is needed.

Original payment method

Approved refunds are credited to the original payment method used for the order.

Processing period

The refundable purchase amount is processed within 14 days after the returned product has been received. Bank or payment-provider processing may take additional time.

Late or missing refunds

Check your bank account first if the refund is not visible. You may also need to contact your bank, credit-card provider or payment provider because posting times can vary after a refund has been issued.

Order Problems

Damaged, defective or incorrect order?

Contact us before returning the product. Defective or incorrectly delivered items may follow a different process from a standard return.

Contact support first

Do not send a potentially defective or incorrect product back before receiving instructions from our support team.

Include your order details

Send your order number and the email address used during checkout so we can locate the purchase quickly.

Show the problem clearly

Include clear photographs or a short video and describe what happened, when the issue started and how the product was installed.

Receive the next steps

We review the information first and then confirm the correct return, replacement or warranty procedure.

Warranty

Two-year product warranty.

The warranty starts on the original purchase date and applies to the MotoNaviPro display and all accessories supplied with the product.

What is covered

  • Manufacturing defects.
  • Product faults occurring during normal intended use.
  • Defects affecting the display or internal electronics.
  • Defects affecting supplied cables, mounts or accessories.
  • Repair or replacement after an approved warranty claim.

What is not covered

  • Normal wear and tear.
  • Cosmetic scratches or appearance changes from regular use.
  • Damage caused by incorrect installation.
  • Damage caused by dropping, collision or impact.
  • Unauthorised repairs or modifications.
  • Misuse or use outside the intended purpose.
  • Use with an incorrect voltage or power supply.
  • Damage caused by unsupported accessories.
  • Water exposure beyond the stated product specifications.
  • Extreme conditions outside the product specifications.
  • Loss or theft.
  • Damage caused by accidents or natural disasters.
Repair or replacement

After an approved warranty claim, MotoNaviPro may repair or replace the affected product or accessory. The appropriate solution is selected after the reported issue has been reviewed.

Start a Request

Contact our support team.

Use the contact page to begin a return, submit a warranty claim or ask a question about an existing request.

Start a Return Submit a Warranty Claim Contact Support

Please have the following information ready:

  • Order number
  • Purchase email address
  • Short description
  • Photos or video where relevant
Live chat Usually answered within 15 minutes or sooner.
Email Usually answered on the same day.

This returns and warranty policy is governed by the laws of Belgium.